UK - we currently have a slight delay in getting orders dispatched up to 96 hours (4 working days).
Orders into Europe have slight delays due to the backlogs leaving the UK for mainland Europe - these are being dispatched from our warehouse in the UK but please bare in mind, once they are dispatched they are in the hands of the courier.
As much as we are trying to keep stock of every item available on our website, some of the products will need to be ordered to our suppliers which could involve some out of stock or delay of restock. We will of course contact our customers if there is any delay regarding a product restock.
Remember, be safe, be kind.
The Gymstop Team
As of 15th January 2021, we've unfortunately had notification from our courier that additional charges apply to European Countries and that we the sender are liable for these charges. We regard to inform you, that we have upped our delivery charges to: Austria, Germany, France, Netherlands, Switzerland, Australia, Ireland, Belgium, Czech Republic, Italy and Spain. The delivery costs for the countries we ship, can be found below. If there is a country not on our list, please do get in touch to get a quote.
All orders are picked and packed in our warehouse based in Bexhill, East Sussex and dispatched Monday to Friday, excluding bank holidays. Please note, if your order is exceptionally processed on Saturday/Sunday, this will not be collected until the next working day.
We aim to pick and pack orders within 48 hours, the day following your order is placed due to large volumes of orders coming through our warehouse.
Your purchase will be delivered within the time frame chosen at check out from the dispatched date.
Due to the amount of parcels entering the EU from the UK, customs clearance is becoming challenging and causing huge delays (especially into Ireland). Orders going via An Post have faced massive delays and scrutiny from the Irish Customs due to misinformation being relayed back and forth between Customs, the courier, and the shippers.
As long as a parcel is held and being processed by the customs department, we will not be able to cancel the process and therefore, a refund would only be issued if the tracking is showing that the parcel will be sent back to the sender.
Issue with delivery:
If your delivery attempts fail once or twice, the order will be returned back to our warehouse. If this is fails due to information provided to us by you (the customer), the shipping charge will be required to be paid again to have the order re-sent via a courier and would not be refunded. Please note, this includes incorrect delivery address, missing information, incorrect contact information, not answering the door, not responding to courier or Gymstop information requests.
Gymstop is not liable for any orders which are sent to the incorrect address provided by the customer. Orders will not be refunded, replaced or otherwise compensated for an order delivered to the address provided by the customers which is incorrect, containers errors or missing information.
From now on, orders leaving the UK will have the required customs information passed onto local custom authorities; this may include a physical commercial invoice or an electronic commercial invoice depending on which courier is used. Gymstop will deal with the customs invoice to get the goods through customs in the recipients country, but Gymstop will not be viable for any customs or import charges, along with any tax due to be paid for the customer receiving their orders outside of the United Kingdom. If the customs charges are not paid within the timeframe provided by the courier, the order will automatically processed to be returned to us and the refund of the item(s) only will be processed.